Warranty and Returns
ForDiesels.com New Returns:
All new parts can be returned, unused, within 30 days of purchase and are subject to a 15% restocking fee. Buyer is also responsible for return product shipping costs.
ForDiesels.com Warranty Returns:
ForDiesels.com only sells the highest in quality parts and we stand behind all products sold. If you have trouble with our products we encourage you to speak with our Tech Support Team. ForDiesels.com will replace any product that does not meet your satisfaction within the product warranty period.
I’m having trouble with a product, what do I do? The first step is to contact a ForDiesels.com Customer Care Agent. They will connect you with the Tech Support Team member or begin the return process depending on your situation.
Please have the following information on-hand when contacting us to begin a warranty return:
- Order Number
- Date Ordered
- Part Number
- Reason for Return
- Vehicle Make, Model, Year, Mileage, and VIN Number
- **If returning an injector, please include the cylinder number of the injector as well as any codes the vehicle is giving
What is the process for returns? A Customer Care Agent will process your return and issue you an RMA (Return Merchandise Authorization) number. Mark the package with the RMA number, this will speed the receiving process. If a replacement product is needed the Customer Care Agent will send a replacement along with a return label for the warrantied product.
I need my vehicle? ForDiesels.com wants to get you back on the road as quick as possible, we will send you a replacement product along with a return label for the warranty product. We ask that the warranty product be return as soon as possible for testing, many times we can determine the cause of the warranty and offer advice to correct before another issue arises. Example: Injector contamination, we see a lot of injector failures due to fuel contamination, this is not a direct failure of the injector but an issue if not corrected will continue to result in new injector failure.
Note: We offer a product “replacement” warranty, meaning we will replace your product before the manufacturer can test and validate the warranty. 98% of the products being returned for warranty are not considered a valid warranty by the manufacturer, as contamination and foreign object failures are the most common.