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Warranty and Returns

 

Returns: (new/general)

 

New returns will not be accepted after 30 days.

 

All returns must be in the original packaging in new condition.

 

  • Electronics must be in sealed packaging, not opened.

 

All returns must have a RMA (return authorization) number attached, provided by Fordiesels/Bostech’s Customer Care Department

 

All returns should include a copy of the receipt and the RMA number clearly marked in the return.

 

All Returns will be subject to a 15%-25% restocking fee depending on the manufacturer, or unless special considerations have been applied.

 

Customer is 100% responsible for all shipping costs on return items. If you return an item and did not pay shipping costs, the original cost incurred by Bostech will be deducted from your refund.

 

Return credit will be issued after the product has been inspected and found to be in new condition.

 

Returns which have been refused by the customer or cancelled after the product has been shipped will be subject to the above restocking and shipping cost deduction from the credit given.

 

Non-Valid Return:

 

  • Product which has been installed or used.
  • Product damaged attempting to install or use.
  • Product shipped back not in the original box or packaging.
  • Electrical products with broken seals, open packages (sensors, modules, actuator, solenoids, etc.).
  • Product deemed not resalable due to the customer’s actions.

 

Warranties:

 

Product warranties start on the date of purchase.

 

Any product carrying a manufacturer warranty must be warrantied through the respective manufacture following that manufacturer’s warranty procedures.

 

Installed products such as Turbochargers, Injectors, injection pumps, oil pumps, must be removed and shipped to the respective manufacturer for inspection before replacement can be shipped. Bostech will facilitate the warranty process.

 

Returned warranty products which have been determined by the manufacturer to be working properly or product failure is not covered by the manufacturer will not be subject to replacement or credit.

 

Warranty credit or product replacement is the discretion of the manufacturer.

 

Labor time is at the discretion of the manufacturer.

 

Damaged Products:

 

If your product has been damaged in shipping, please contact Fordiesels/Bostech Customer Care. Do not install product unless instructed by Bostech. Bostech will handle shipping of replacement product.

 

In order to process a damaged claim with shipper Bostech may need pictures of the product and packaging as it was received.

 

Credits:

 

New Return credits will be issued once items returned have been inspected, estimated 2 weekdays.

 

Core return credits will be issued once items returned have been inspected, estimated 3 weekdays.

 

Warranty replacements / credits will be issued within the timeframe given by the manufacturer.