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ForDiesels.com Core Return Policy:
What is a core? Certain auto parts can be recycled or remanufactured, these parts have a core price (deposit) associated with the product. The deposit ensures the core is returned to the supplier to be remanufactured.
How does the “core return agreement” work? ForDiesels.com offers a Core return Agreement on most of their products sold with a core deposit. The Core return Agreement states if you (the consumer) purchases a product from ForDiesels.com with a core deposit, by checking the agreement For Diesels will waive the core deposit for a maximum of thirty (30) days. We ask that you return the core unit as soon as possible to avoid being charged the core deposit. If the core has not been received within thirty (30) days of the purchase date, you agree to pay the core deposit. Warranty on your product begins once we receive your core, in other words your product’s warranty will be void until the core has been received.
Who pays for return Shipping? ForDiesels.com will pay for the return shipping of cores, return shipping labels are sent electronically through the email address listed when making your purchase. The return label email is separate from your order status emails and normally will be sent by the carrier (UPS, FedEx, USPS)
How long to process cores? Once ForDiesels.com has received your core return it goes through the inspection process, this process normally takes 24 – 48 hours. Once the inspection is complete your warranty period will begin, and your core is sent back to the manufacturer.
ForDiesels.com New Returns:
All new parts can be returned, unused, within 30 days of purchase and are subject to a 15% restocking fee, except if the incorrect part was shipped. Buyer is also responsible for return product shipping costs.
ForDiesels.com Warranty Returns:
ForDiesels.com only sells the highest in quality parts and we stand behind all products sold. If you have trouble with our products we encourage you to speak with our Tech Support Team. ForDiesels.com will replace any product that does not meet your satisfaction within the product warranty period.
I’m having trouble with a product, what do I do? The first step is to contact a ForDiesels.com Customer Care Agent. They will connect you with the Tech Support Team member or begin the return process depending on your situation.
What is the process for returns? A Customer Care Agent will process your return and issue you an RMA (Return Merchandise Authorization) number. Mark the package with the RMA number, this will speed the receiving process. If a replacement product is needed the Customer Care Agent will send a replacement along with a return label for the warrantied product.
I need my vehicle? ForDiesels.com wants to get you back on the road as quick as possible, we will send you a replacement product along with a return label for the warranty product. We ask that the warranty product be return as soon as possible for testing, many times we can determine the cause of the warranty and offer advice to correct before another issue arises. Example: Injector contamination, we see a lot of injector failures due to fuel contamination, this is not a direct failure of the injector but an issue if not corrected will continue to result in new injector failure.
Note: We offer a product “replacement” warranty, meaning we will replace your product before the manufacturer can test and validate the warranty. 98% of the products being returned for warranty are not considered a valid warranty by the manufacturer, as contamination and foreign object failures are the most common.