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What is a CORE, anyway?
Some products on our site have a CORE return policy attached to them.
So what is a CORE? Simply put, your "core" is just the part you are replacing. For example, if you purchase a High Pressure Oil Pump from us then your "core" would simply be the old pump you are replacing.
Our Core Return Agreement serves as an assurance on parts that we remanufacture. We ask that you agree to our core return policy in order to ensure that your core is returned to us. Unlike many other companies, we do not charge an upfront core fee. We trust our customers to return their cores within 30 days (If you cannot return your core within 30 days for any legitimate reason, please give us a call. We will be happy to work with you.)
How Do I Make Sure I am Not Charged the Core Fee?
We take care of all the costs by emailing a prepaid return shipping label to you after your purchase. All you have to do is place your core in the box and attach the emailed return shipping label to the front of the box. Just mail-in your core within 30 days of your purchase and you are all done! You will never be charged a single penny extra! If you do not return your core within 30 days, you will be charged the full core fee.
Guidelines and requirements for mailing in a core are detailed in this core mail-in form.
If you have any additional questions about our CORE policy or are nearing your mail-in deadline feel free to give us a call at 1-855-558-1235. We are happy to help you out in anyway possible.