What is a CORE charge, anyway?
Some products on our site have a CORE charge attached to them.
So what is a CORE charge? The CORE charge serves as a deposit on parts that we remanufacture. We charge a core deposit in order to ensure that your core is returned to us. The core deposit is charged upon purchase and fully refunded upon the return of the core within 30 days.
How Do I Get My CORE Deposit Back?
We take care of all the costs by including a prepaid shipping label with your purchase. All you have to do is place your core in the box and attach the included return shipping label to the front of the box. Just mail-in your core within 30 days of your purchase and you are all done! Your refund will be issued immediately upon receipt of the core. The refund will go directly back to the original payment payment source used to purchase the product (credit card, debit card, etc.)
Guidelines and requirements for mailing in a core are detailed in this core mail-in form.
If you have any additional questions about our CORE policy or are nearing your mail-in deadline feel free to give us a call at 1-855-558-1235. We are happy to help you out in anyway possible.